Privacy Policy

Last Updated: January 2026

At kgb88, we take the privacy and security of our players very seriously. This Privacy Policy describes how kgb88 collects, processes, stores, and protects the personal information you provide when you access or use our platform at kgb88.bet. By registering an account or continuing to use our services, you acknowledge that you have read and agree to the terms set out in this Policy.

This Policy applies to all users of kgb88 who are residents of Bangladesh or who access our platform from Bangladesh. We strongly encourage you to read this document in full. If you have any questions about how we handle your data, please contact us at [email protected]. Please note that this platform is intended for adults aged 21 and above only.

1. Information We Collect

When you create an account or use our services at kgb88, we may collect the following categories of personal information:

• Identity information — full name, date of birth, national ID or passport number (required for KYC verification as part of our responsible gaming obligations).
• Contact details — email address, phone number, and city of residence (e.g. Dhaka, Chittagong, Sylhet, Khulna, Rajshahi).
• Financial information — payment method details used for deposits and withdrawals (bKash, Nagad, Rocket, Upay, bank card details where applicable). We do not store full card numbers; tokenised references only.
• Technical data — IP address, browser type, device type, operating system, session duration, and pages visited.
• Gaming activity — bet history, game preferences, login timestamps, and responsible gaming settings you configure.

2. How We Use Your Information

kgb88 uses the personal information we collect for the following lawful purposes:

• Account registration and management — to create, verify, and maintain your player account, and to process deposits and withdrawals via bKash, Nagad, and other supported payment methods.
• Customer support — to respond to your inquiries, resolve disputes, and provide assistance with gaming or account issues.
• Security and fraud prevention — to detect suspicious activity, verify the legitimacy of transactions, and protect the integrity of our platform.
• Service improvement — to analyse usage patterns, personalise your experience, and enhance the features we offer across cricket betting, slots, and live casino.

3. Cookies and Tracking Technologies

kgb88 uses cookies and similar technologies to enhance the functionality of our platform. Cookies are small text files placed on your device that help us remember your preferences and improve site performance. The types of cookies we use include:

• Essential cookies — required for core functionality such as maintaining your login session and processing transactions securely.
• Analytics cookies — used to understand how visitors navigate our site so we can improve layout, content, and responsiveness.
• Preference cookies — used to remember your selected language, currency display, and other personalisation settings across sessions.

4. Sharing of Your Information

kgb88 does not sell or rent your personal data to third parties. We may share your information only in the following circumstances: (a) with trusted payment processors (such as bKash, Nagad, and banking partners) solely to facilitate your financial transactions; (b) with technical service providers who assist in hosting, analytics, and platform operations under strict data-processing agreements that prohibit independent use of your data; (c) where required by applicable law, court order, or regulatory authority, we may disclose necessary information to comply with legal obligations. All third parties with whom we share data are contractually bound to maintain confidentiality and implement appropriate security measures.

5. Data Retention

We retain your personal data for as long as your account remains active or as required to fulfil the purposes described in this Policy. Specifically:

• Account and identity records are retained for a minimum of five years from account closure to meet our compliance obligations.
• Transaction records are retained for a minimum of seven years in accordance with standard financial record-keeping requirements.
• Marketing communications preferences are updated promptly upon your request and any opt-out is honoured within 72 hours.
• Technical logs such as IP addresses and session data are typically purged after 90 days unless retained for an active security investigation.

6. Security Measures

kgb88 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include SSL/TLS encryption for all data transmitted over the internet, restricted access controls ensuring that only authorised staff can access sensitive player records, regular internal security audits and vulnerability assessments of our platform infrastructure, and secure hashing protocols for storing account passwords. While we take all reasonable precautions, please be aware that no method of transmission over the internet or method of electronic storage is completely infallible. We encourage all users to choose strong, unique passwords and to never share login credentials with anyone.

7. Your Rights as a User

As a user of kgb88, you have the following rights with respect to your personal data: (a) Right of Access — you may request a copy of the personal data we hold about you at any time; (b) Right to Rectification — if any information we hold is inaccurate or incomplete, you may ask us to correct it; (c) Right to Erasure — in certain circumstances you may request that we delete your personal data, subject to our legal retention obligations; (d) Right to Restriction — you may ask us to restrict the processing of your data while a dispute or query is being resolved; (e) Right to Object — you may object to the use of your data for direct marketing purposes at any time. To exercise any of these rights, please contact our support team at [email protected] with the subject line "Data Rights Request". We will respond within 30 days.

8. Children and Minors

kgb88 is strictly an adult platform intended for users aged 21 and above. We do not knowingly collect personal data from any individual under the age of 21. If we become aware that personal data has been submitted by a minor, we will take immediate steps to delete that data and close the associated account. Parents and guardians are encouraged to monitor their children's online activity and to utilise parental control tools to prevent underage access to gambling platforms. If you believe that a minor has registered on our platform, please notify us immediately at [email protected].

9. Third-Party Links and Services

Our platform may reference third-party service names such as payment partners (bKash, Nagad, Rocket, Upay) or game providers (Pragmatic Play, Evolution Gaming, Spribe, Ezugi) in the course of providing our services. kgb88 is not responsible for the privacy practices of these third parties. We encourage you to review the individual privacy policies of any third-party service you choose to engage with. This Privacy Policy applies solely to data processed by kgb88 on our own platform and infrastructure.

10. Changes to This Policy

kgb88 reserves the right to update or modify this Privacy Policy at any time in response to changes in law, technology, or our business operations. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered users via email or an in-platform notification. Your continued use of kgb88 after any such changes constitutes your acceptance of the revised Policy. We recommend that you review this page periodically to stay informed of how we are protecting your information.

11. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or to the personal data kgb88 holds about you, please contact our dedicated support team. You can reach us by email at [email protected] — please allow up to 72 hours for a response during peak periods. For urgent security matters, including suspected unauthorised access to your account, please mark your message as urgent and we will prioritise your case accordingly.